/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
- End User Self Service Portal is not loading with an error has occurred message
- Event viewer log shows below exception information:
Exception information:
Exception type: ConfigurationErrorsException
Exception message: Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened. - When attempting to launch Self Service Portal, event viewer shows .Net warning with this exception: "Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened"
Read more...
Environment
- SAP Afaria 7
- SAP Mobile Secure
Product
SAP Afaria 7.0 ; SAP HANA Cloud Platform, mobile service for app and device management 1607
Keywords
Device Admin, EUSSP, IIS Application pool, RsaProtectedConfigurationProvider, Failed to decrypt, ConfigurationErrorsException, RSA key, RSA configuration, W3WP, 3008, .Net warning, Login.aspx, Authentication, SSP, Self-Service Portal, End user self-service portal
, KBA , MOB-AFA , Afaria , MOB-SEC-MDM , Mobile Secure Device Management , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.