- Online Standard Reports (Agent Contact Handling Volume Report) displaying some Agents as "undefined"
- Calls are tagged as "handled" in the Online Monitoring tool
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, undefined, no definido, reports, groups, Undefined Group, Undefined Agent, Standard Reports, handled, Online Monitoring, Contact Center, reporting group, , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.