SAP Knowledge Base Article - Public

2464693 - "Unable to connect to <host>:<port>. Ensure that the connection details are correct" error message in SAP Analytics Cloud when connecting to relational databases


  • The following error message appears when connecting to relational databases in SAP Analytics Cloud:
    • Unable to connect to <host>:<port>. Ensure that the connection details are correct
  • The following errors are visible in the latest catalina.log (Tomcat) logs:
    • <timestamp>SEVERE [http-nio-8080-exec-7] [1493274010354]ERROR_INVALID_CONNECTION_INFO
    • <timestamp>SEVERE [http-nio-8080-exec-10] [1493274015302]The TCP/IP connection to the host <ip>, port <port> has failed. Error: "Connection timed out: no further information. Verify the connection properties. Make sure that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port. Make sure that TCP connections to the port are not blocked by a firewall."


  • SAP Cloud 2017.08

Reproducing the Issue

  1. Configure Data Connection to an SQL Database.
  2. Create a new import data connection to SQL Database.
  3. Notice the error.


  • Connection details are incorrect.
  • Database is not running.
  • IP and port are blocked by a firewall.


  • Enter correct connection details.
  • Make sure that the database is up and running.
  • Make sure that the host and port are not blocked by a firewall.

See Also

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