2463939 - Users Subscription Total Purchased Volume Equals 0

You noticed that the Total Purchased Volume field is populated with the value 0, even though you have purchased licenses.

1. Go to Service Control Center work center -> Users Subscription view -> Counted User Overview subview;
2. Total Purchased Volume appears as 0.

You are checking the Total Purchased Volume for a Test system.

SAP only considers licenses purchased for Productive systems.

This is the expected behavior of the SAP Hybris Cloud for Customer.

KBA , LOD-CRM-LA , Live Activity , How To

SAP Cloud for Customer core applications 1705 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711