SAP Knowledge Base Article - Preview

2463881 - Portal UI Theme Designer not working after upgrade due to blank screen including red blocked cursor


  • After a Enterprise Portal upgrade the UI Theme Designer results in a blank screen similar shown below:
    ui theme blank.PNG

  • You may also see an alert pop up The parent window did not answer when requesting the origin. as below:

  • If you do not see the alert pop up above, you may see an error in red text in the Console similar to below:

    Reached timeout of Xms waiting for a response from parent window -  sap/ui/security/FrameOptions
  • The UI Theme Designer displays correctly however you cannot interact with it and your cursor changes to the following:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP NetWeaver Application Server for Java 7.3x and higher releases
  • Enterprise Portal


SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3


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