SAP Knowledge Base Article - Preview

2463881 - Portal UI Theme Designer not working after upgrade due to blank screen including red blocked cursor

Symptom

  • After a Enterprise Portal upgrade the UI Theme Designer results in a blank screen similar shown below:
    ui theme blank.PNG

  • You may also see an alert pop up The parent window did not answer when requesting the origin. as below:
    parent-origin-error.png

  • If you do not see the alert pop up above, you may see an error in red text in the Console similar to below:

    Reached timeout of Xms waiting for a response from parent window -  sap/ui/security/FrameOptions
  • The UI Theme Designer displays correctly however you cannot interact with it and your cursor changes to the following:
    ClickJacking.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP NetWeaver Application Server for Java 7.3x and higher releases
  • Enterprise Portal

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

Enterprise Portal 7.30, EP 7.30, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5,theme designer,portal theme blank,empty screen,theme editor, clickjack, red, strikethrough, circle, blank, white, crash, fatal, error, errors, motif, motiv, block, blocking, mouse, pointer, cursor, stuck , KBA , CA-UI2-THD , Theme Designer , EP-PIN-AI , Application Integration , EP-PIN-NAV , Navigation , EP-PIN-TOL , Themes / Portal UI Theme Designer / Theme Editor , Problem

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