SAP Knowledge Base Article - Public

2463505 - LMS is not available on mobile

Symptom

Users are receiving an error similar to "You do not have access to mobile home because either session is invalid or mobile is disabled".

Environment

SAP SuccessFactors Learning

Cause

This error message is thrown when using the wrong mobile app for the environment the deivce is enrolled into, such as using a validated mobile app in a Standard environment or vice versa.

Resolution

  • Android is only availible for standard customers, since validated customers do not have a supported android client at the moment.
  • iOS has mutlple versions (listed below).


For standard customers, these are their options today:

 

  • SAP SuccessFactors app (current version, iOS v. 6.33 and Android v. 6.19.1)

 As an employee, use the regular SAP SuccessFactors app to get access to the leading cloud-based SuccessFactors HCM Suite including learning features.

 

For validated customers, these are their options today:

 

  • SAP SuccessFactors Learning app (current version, iOS v. 3.1.3)

 As an employee, use the SAP SuccessFactors Learning app to get access to learning features.

 

  • SAP SuccessFactors Learning Preview app (current version, iOS v. 5.0)

 As an administrator, use SAP SuccessFactors Learning Preview app to review and prepare for the upgrade of the Validated LMS.

 

There is curently no android app availiable for validated customer yet.

 

Any App stated aboved that is used against an environment other than the intended environment stated, will not be supported as it will never had gone through validation testing for that environment. More details can be found in the Help portal (link).

Keywords

Vsaas customer Validated customer Mobile App LMS not working android device mobile application mobile app SuccessFactors App LMS SF APP Current Version , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Problem

Product

SAP SuccessFactors Learning all versions