SAP Knowledge Base Article - Public

2462516 - Timestamp Error when clicking on Panels or Error message when previewing a panel - Onboarding 1.0

Symptom

Time stamp error is showing while panel is loading when processing a candidate. This can happen in any step. Or trying to load the preview of panel and getting error message

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Process a candidate
  2. During process, timestamp error is shown when clicking on next button in one of the panels
  3. Also, trying to preview a panel but getting error message and panel is not loading

Cause

The issue can be caused by two reasons:

  • Duplicated key in the same panel
  • The key has been deleted in Data Dictionary but still being used in the panel

Resolution

This issue occurs when a key is defined more than once in same panel.
All keys defined in a panel must be different and they must exist in Onboarding's Data Dictionary.

To fix the panel process issue:

  1. Check the order of panel
  2. Replicate the issue and note down the order
  3. Identify the panel after which you are getting error message
  4. Check the order of panel and do validate it against Inactive panels
  5. Once impacted panel is dentified , try to see the preview
  6. If preview fails: edit the same and check all keys.
  7. Remove or edit the duplicate key and save the same
  8. Check all keys used in the panel whether they exist in Data Dictionary

See Also

2595897 - All onboarding panels show "An error has occured" Error Message
2310080 - Time stamp error when trying to process a new hire manually in Onboarding - Onboarding
2481336 - Error during New Employee Step

Keywords

Panel not loading, preview panel, timestamp error panel, panel issue, process failure, panel preview fails to load , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem

Product

SAP SuccessFactors Onboarding