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2461997 - Adding Neo subaccount to SAP Cloud Connector fails due to authorization error

Symptom

When adding a SAP Cloud Platform Neo subaccount to SAP Cloud Connector, the following error is displayed on screen:

417 An authorization problem occurred when downloading the configuration. Check the spelling of the subaccount name, user, and password — see ''Logs'' for details

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When checking the Logs for details, an error similar to the following one is recorded:

#WARN#com.sap.scc.config#http-bio-8443-exec-7# #Creating an sslContextProvider for account <subaccount>@<region> without SSLContext. Keystore did not contain a certificate.|
#INFO#com.sap.scc.security#http-bio-8443-exec-7# #New RSA keypair was generated. Key size used: 4096|
#INFO#com.sap.scc.security#http-bio-8443-exec-7# #Will retrieve Connectivity CA certificate from SAP HANA Cloud|
#INFO#com.sap.scc.security#http-bio-8443-exec-7# #Executing Http Get request to https://connectivitycertsigning.<region>:443/certificate/management/v1/trusted/ca/account/<subaccount>|
#WARN#org.apache.http.impl.client.DefaultHttpClient#http-bio-8443-exec-7# #Authentication error: basic authorization challenge expected, but not found|
#INFO#com.sap.scc.security#http-bio-8443-exec-7# #Returned Http Response with code 401|
#WARN#com.sap.scc.rt#http-bio-8443-exec-7# #sccEndpoint com.sap.scc.config.TunnelSccEndpoint@28b5783c ok, and context == null|
#ERROR#com.sap.scc.ui#http-bio-8443-exec-7# #SCC handshake failed: 401 - Unauthorized
com.sap.scc.servlets.SccHandshakeException: SCC handshake failed: 401 - Unauthorized

Note: If you are adding a Cloud Foundry subaccount, refer to KBA 2571763 instead.


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Environment

  • SAP Cloud Connector
  • SAP Cloud Platform, Neo environment

Product

SAP Connectivity service all versions

Keywords

scc s-user, com.sap.core.connectivity.tunnel.core.handshake.TunnelHandshakeException: Invalid status of handshake response: 401 Unauthorized , KBA , unable to add a cloud foundry , subaccount(sac) in sap cloud connector , sac , cc , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NEO-SEC-IAM , Authentication, Authorization(Cloud Platform Neo) , BC-NEO-CON , Neo to On-premise Connectivity service , Problem

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