SAP Knowledge Base Article - Public

2461828 - User gets "You do not have the appropriate permissions to access the Learning module" or being logged out when trying to access Learning.


User exists in both BizX and LMS with Learning permission, but cannot access LMS through single sign-on.

Validation error is showing up while clicking on Learning from BizX home page or gets logged out.


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Created user manually in the LMS which caused User id configuration/case mismatch, in the two systems.


  1. Go to Employee export and download the export.
  2. Check for the record of the user.
  3. There would be two columns one for the user id and other for username.
  4. The user id mentioned in the export will be the user id which flows in the LMS.
  5. Thus if the user is created in the LMS it should be of the same case and character as in the user id from the employee export in the BizX side.
  6. There are two options available to resolve:
  • Create a user in LMS with the case matching the the one in BizX. ( Check to confirm the user ID from the employee export in the BizX side )
  • If in case cannot create the same id in LMS which is in the employee export, then you need create a new user in BizX as well and make sure that the user id in the BizX be created as per the required id.


* User name and user id are separate in BizX, username shows on the UI while the user id flows to LMS for the creation of user.

* There could be other causes of the validation error one of them being genuine permission issue then you need to contact internal team to give right permission.


sf success factors lms bizx platform Validation error You do not have the appropriate permissions to access the Learning module Please contact your Learning Administrator integration employee export user ID username userid case sensitive capitalization , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , Problem


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