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2460641 - Adding subaccount to SAP Cloud Connector fails due to network issues


When adding an SAP Cloud Platform subaccount to SAP Cloud Connector, one of the following errors is displayed on screen:

417 Could not download configuration file — see ''Logs'' for details

500 Failed to sign the cloud connector certificate for subaccount <subaccount>@<region>. Verify configuration and proxy settings — see ''Log And Trace Files'' for details

When checking the Logs for details, an error similar to the following ones is recorded:

      Preparation of tunnel certificate for <subaccount>@<region> account failed. Preparation of tunnel certificate for <subaccount>@<region> account failed.

      Caused by: Connection timed out
      Caused by: Connection refused
      Caused by: Connection reset by peer.
      Caused by: peer not authenticated

Unexpected exception while establishing tunnel connection for tunnel ... UnknownHostException



  • SAP Cloud Connector
  • SAP Cloud Platform Connectivity Service


SAP Connectivity service all versions


Cloud Platform, Subaccount, 500, 417, certificate, HTTPS, proxy, Cloud Connector, IP address, region host, connection timed out, connection refused, connection reset by peer, peer not authenticated , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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