SAP Knowledge Base Article - Public

2459717 - Wrong determination of SPF entries


  • customer seeing this error in their mail server logs :"The domain has published an SPF policy, however, an error occurred while the receiving mail server tried to evaluate the policy:Included domain '' has no applicable sender policy"


  • BizX Platform

Reproducing the Issue

  • the DNS TXT records contains the following clause: " "


  • we do not have TXT record for and in our DNS, they are A records instead.


  • cusotmer can update their DNS TXT record and replace following clauses:

    " "

    TO: " " and try sending emails again.

See Also

  • Sender Policy Framework (SPF) is a simple email-validation system designed to detect email spoofing by providing a mechanism to allow receiving mail exchangers to check that incoming mail from a domain comes from a host authorized by that domain's administrators


  • SPF
  • prodmail
  • Email notification
  • DNS
, KBA , LOD-SF-PLT-NOT , Email Notifications , Problem


SAP SuccessFactors HCM Core 1702