SAP Knowledge Base Article - Public

2459717 - Wrong determination of SPF entries


Customer seeing this error in their mail server logs :"The domain has published an SPF policy, however, an error occurred while the receiving mail server tried to evaluate the policy:Included domain '' has no applicable sender policy"


SAP SuccessFactors HXM Suite

Reproducing the Issue

The DNS TXT records contains the following clause: " "


We do not have TXT record for and in our DNS, they are A records instead.


Customer can update their DNS TXT record and replace following clauses:

" "

  • into

    : " include:_spf-[dc#] " and try sending emails again. 

NOTE: [DC#] is the data center number; ex: dc55 or dc12

See Also


SPF, prodmail, Email notification, DNS , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem


SAP SuccessFactors HCM Core 1702