Software Provisioning Manager tool running with NFS-mounted directory fails with the following error messages:
|sapinst_dev.log (Installation / System Copy)|
|ERROR <date> <time>FCO-00011 The step copyIGSHelper with step key |NW_ERS|ind|ind|ind|ind|0|0|NW_ERS_Workaround|ind|ind|ind|ind|0|0|NW_System|ind|ind|ind|ind|system|0|copyIGSHelper was executed with status ERROR ( Last error reported by the step: System call failed. Error 1 (Operation not permitted) in execution of system call 'utime' with parameter (/sapmnt/<SID>/exe/uc/<OS>/IGSEXE.SAR, utimbuf: actime = 1425290175 modtime = 1365696410), line (111) in file (syuxcnodti.cpp)|
|sapinst_dev.log (Dual-Stack Split)|
|ERROR <date> <time>The step CopySecStore with step key |dss_adapt_db|ind|ind|ind|ind|0|0|dss_adapt_secure_store|ind|ind|ind|ind|secstore|0|CopySecStore was executed with status ERROR ( Last error reported by the step: System call failed. Error 1 (0x00000001) (Not owner) in execution of system call 'utime' with parameter (/sapmnt/<SID>/global/security/data/SecStore.properties, utimbuf: actime = 1492423660 modtime = 1492280065), line (103) in file (/bas/749_REL/bc_749_REL/src/ins/SAPINST/impl/src/syslib/filesystem/syuxcnodti.cpp)|
In both cases, the following error message can be found in the log file:
|Unable to set time for file <file>.
<file> probably resides on an NFS share that has not been exported with the correct options. The root user on this machine needs root privileges on the NFS share and does not have them. Correct the export options on the NFS server. For details see the installation guide.
- Software Provisioning Manager tool;
- SAP Systems based on SAP Netweaver;
- Installation / System Copy / Dual-Stack Split;
- /sapmnt NFS-mounted;
- Unix-based system;
- Database Independent;
Software Provisioining Manager, SWPM, SAPinst, Installer, Install, Installation, System Copy, Copying, Migration, Migrate, Migrating, OS/DB, OSDB, Homogeneous, Heterogeneous, HSC, NW, 7.0, 7.01, 7.02, 7.03, 700, 701, 702, 703, 7.1, 7.11, 7.2, 7.3, 7.31, 7.4, 7.5, 710, 711, 720, 730, 731, 740, 750, AS, Java, ABAP, Backup, Restore, Backup/Restore, Restoring, Export, Exporting, Import, Importing, Dual Stack, Dual-Stack, Split, Splitting, NFS, Network File System , KBA , BC-INS , Installation Tools (SAP Note 1669327) , BC-INS-MIG , OS/DB Migrations with SWPM and DB refresh , BC-INS-DSS , Dual-Stack Split Tool , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.