SAP Knowledge Base Article - Public

2458626 - Receiving Error: "Initiate Onboarding - ErrorCode 500 - Database update failed" - Onboarding 1.0


  • Candidate failed to initiate Onboarding
  • RCM Initiate Onboarding failed
  • ErrorCode - 500, ErrorMessage-Database update failed

2017-04-13_IO_ Error.png


SAP Successfactors Onboarding 1.0 - All Versions


Make sure all application and candidate profile mandatory date fields have information on them.

If there are empty mandatory fields in the application by the moment we start the Initiate Onboarding process, the system will give you the error message and may overwrite data from an existing activity in Onboarding side.


InitiateRCMBizXOnboardingProcessImpl, Error in Fields, Error in KMS: [ErrorCode - 500; ErrorMessage- Database update failed.], ###PERFORMANCE_ALERT### RCM-18560 InitiateRCMBizXOnboardingProcess::execute()_ execute took 2620 ms, ONB_CANNOT_ONBOARD , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem


SAP SuccessFactors Onboarding