You are trying to Create a Customer Return Notification with Change in ship-to Location DEF which is different from Sales Order XYZ Ship-From Location KLM, Error appears.*DEF refers to ship-to Location id, XYZ refers to Sales Order Id, KLM refers to Ship-From Location Id
SAP Business ByDesign
Reproducing the Issue
- Go to Inbound Logistics Work Center.
- In Common tasks, select New Customer Return Notification.
- In 1 Select Outbound Delivery items.
- Fill in all the required entries.
- Click Next.
The selling company KLM of the reference document for item XY differs from the company of the ship-to-location.
Either adjust the ship-to-location or the reference document (such as the outbound delivery ID).
As you are trying to create returns for a different Location other than the one on which the Sales Order was created the system triggers the errors preventing us from proceed.
Customer Returns must be created for the Sales Order within the same company, It is highly recommended that Ship-to Location which is copied from Sales Order Ship-From Location is not altered while Creating Customer Return Notification.
System always defaults the ship to on the customer return to where it was sourced from the Sales Order.
[Enter your See Also here...]
The selling company of the reference document for item differs from the company of the ship-to-location, Either adjust the ship-to-location or the reference document (such as the outbound delivery ID). , KBA , the selling company of the , reference document for item , either adjust the ship-to-location , AP-ODP-ODR , Outbound Delivery Request , How To