SAP Knowledge Base Article - Preview

2458300 - Information Required for Business Configuration in Implementation

Symptom

Probing questions are to be applied and adapted depending on the context of a reported problem.

Exception/Dump/Error message:

  • Is this test System or Productive system?
  • Is the issue occurring in a Change project or Implementation project? If change project, specify the Name.
  • Is the issue occurring while accessing Scoping or finetuning?
  • Is the issue specific to a particular scoping/finetuning? If yes, specify
  • Is the issue specific to a user? If yes, specify
  • Is the scoping/finetuning, standard or create with custom solution? If custom solution, specify the solution details
  • Which action triggers the dump (Ex: Save, change and so on)?
  • Exact steps to reproduce the issue?
  • Provide the complete error message

System is not working as expected

  • What is not working?
  • What is the expected behavior
  • Is PDI solution involved in the configuration?
  • Do you have an example, where the system was working as per your expectation?


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Product

SAP Business ByDesign all versions

Keywords

KBA , SRD-MD-OM , Organizational Management , How To

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