Probing questions are to be applied and adapted depending on the context of a reported problem.
- Is this test System or Productive system?
- Is the issue occurring in a Change project or Implementation project? If change project, specify the Name.
- Is the issue occurring while accessing Scoping or finetuning?
- Is the issue specific to a particular scoping/finetuning? If yes, specify
- Is the issue specific to a user? If yes, specify
- Is the scoping/finetuning, standard or create with custom solution? If custom solution, specify the solution details
- Which action triggers the dump (Ex: Save, change and so on)?
- Exact steps to reproduce the issue?
- Provide the complete error message
System is not working as expected
- What is not working?
- What is the expected behavior
- Is PDI solution involved in the configuration?
- Do you have an example, where the system was working as per your expectation?
KBA , SRD-MD-OM , Organizational Management , How To
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