SAP Knowledge Base Article - Public

2458261 - Unable to search users while using "Assign task Observer" under tools tab

Symptom

Unable to search user while using "Assign Task Observer" function under Tools.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Please follow the below steps.

  1. Navigate to Users > Tools > Assign Task Observer
  2. Search for the item and Add
  3. Search for the Observer and Add
  4. Now try to search a user and you will not be able to find users

Cause

The task has not been assigned to the user.

Resolution

The "Assign Task Observer" functionality helps you to assign an observer for whom a task has been assigned.

This functionality is not used to assign Task and Observers to user at the same time.

For you to find a user while using the "Assign Task Observer" under tools section, please assign the task to user and use this functionality to assign the observer for whom the task has already been assigned.

Keywords

Assign, Task, Observer, missing user, not found, users not available , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS-ITE , Items , Problem

Product

SAP SuccessFactors Learning all versions