NOTE - Customers will not be able to access provisioning environment. Please engage your implementation partner or product consultant for assistance.
Files are retrived from SFTP the reports which are created using “Integration Center” has file “Encoding as UTF-8” and the reports which are created using “ORD” and scheduled via “Report Designer” in csv format has the file “Encoding as UTF-8-BOM”.
The UTF-8 BOM marker is expected for CSV exports. Without it, Excel does not work when opening CSV that have foreign characters.
Report Distributor , KBA , LOD-SF-ANA-ORD , Online Report Designer , How To