Encountered an issue wherein some SCORM contents would only record the Fail completion status.
Even When the completion status is sent from the SCORM.
Communication logs between content and LMS clearly shows that the completion status is sent to LMS but not recorded.
Item is completed but when checking Online Item Status report, credit given is set to no.
SAP SF Learning Management System
Multiple Completion is sent from the course to LMS.
The content attached to the item is sending the lesson/completion status multiple times.
It may be sending an early completion (before the actual finish of the course) as failed and then sending a passed after the complete quiz is finished (which if user has passed the course/content).
The recommendation from the LMS side is that the content or course should not send recursive or multiple completion status, it should communicate the completion only once at the end of the course. Otherwise, multiple records/entries will be created on LMS Database.
Tip: You can cross verify the completion status via recording HTTPwatch log or fiddler. Please find the guides attached to this KBA.
Please contact your content developer to check this and perform adjusts on the content.
SCORM Content completion status are not getting accepted by LMS causing completion issues in LMSS , KBA , LOD-SF-LMS-CNT , Content , Problem