SAP Knowledge Base Article - Public

2456141 - SCORM Content completion status are not getting accepted by LMS / credit given is not set correctly for scorm content item.

Symptom

Encountered an issue wherein some SCORM contents  would only record the Fail completion status.

Even When the completion status is sent from the SCORM.

Communication logs between content and LMS clearly shows that the completion status is sent to LMS but not recorded.

Item is completed but when checking Online Item Status report, credit given is set to no.

Environment

SAP SF Learning Management System

Cause

Multiple Completion is sent from the course to LMS.

Resolution

The content attached to the item is sending the lesson/completion status multiple times.

It may be sending an early completion (before the actual finish of the course) as  failed and then sending a passed after the complete quiz is finished  (which if user has passed the course/content).

The recommendation from the LMS side is  that the content or course should not send recursive or multiple completion status, it should communicate the completion only once at the end of the course. Otherwise, multiple records/entries will be created on LMS Database.

Tip: You can cross verify the completion status via recording HTTPwatch log or fiddler. Please find the guides attached to this KBA.

Please contact your content developer to check this and perform adjusts on the content.

See Also

Who Should Troubleshoot Structured Course Content

Keywords

SCORM Content completion status are not getting accepted by LMS causing completion issues in LMSS , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions

Attachments

Fiddler_steps_for_customer.pdf
How_to_Capture_HttpWatch.docx