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2455499 - Error: "Caused by: javax.xml.ws.soap.SOAPFaultException: Permission denied / soap_check_permission authentication" while metric collection by Diagnostic Agent is not working - Solution Manager 7.2

Symptom

In the Diagnostics Agent UI -> Select the Diagnostics Agent affected -> Download logs -> e2emai.log files you see the following error:

[Thread[ExRun:e2emai:jobmgr_3,5,e2emai:jobmgr:ExecTG]] Error [MAIJobObserver] ERROR occurred for metric collection 00000000000000000008[com.sap.smd.mai.model.collector.SAPControlWSCollector].
[EXCEPTION]
com.sap.smd.agent.plugin.connectors.webservice.WebServiceInvocationException: Permission denied
at com.sap.smd.agent.plugin.connectors.webservice.JaxWebserviceInvocationHandler.invoke(JaxWebserviceInvocationHandler.java:126)
at com.sun.proxy.$Proxy64.abapReadSyslog(Unknown Source)
at com.sap.smd.mai.model.collector.SAPControlWSCollector.abapReadSysLog(SAPControlWSCollector.java:1089)
at com.sap.smd.mai.model.collector.SAPControlWSCollector.collect(SAPControlWSCollector.java:198)
at com.sap.smd.mai.job.MetricJobRunner.run(MetricJobRunner.java:32)
at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:47)
at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:785)
at java.lang.Thread.run(Thread.java:763)
Caused by: javax.xml.ws.soap.SOAPFaultException: Permission denied
at com.sun.xml.internal.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:178)
at com.sun.xml.internal.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:117)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:108)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:78)
at com.sun.xml.internal.ws.client.sei.SEIStub.invoke(SEIStub.java:110)
at com.sun.proxy.$Proxy64.abapReadSyslog(Unknown Source)
at sun.reflect.GeneratedMethodAccessor159.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sap.smd.agent.plugin.connectors.webservice.JaxWebserviceInvocationHandler.invoke(JaxWebserviceInvocationHandler.java:92)


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Environment

  • Solution Manager 7.2
  • Diagnostic Agent 

Product

SAP Solution Manager 7.2

Keywords

DEFAULT.PFL
service/admin_users=<domain>\SAPService<SID>
service/admin_users = <DASID>adm
RZ10 , KBA , SV-SMG-DIA-APP , Applications , SV-SMG-MON-ALR-PRA , Metric / Event Provider in Diagnostics Agent , Problem

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