SAP Knowledge Base Article - Public

2453782 - For A Sales Kit Item The Following Error Occurs In A Return: Item XX: Mandatory List Price Missing For The Price Calculation

Symptom

When creating a customer return based on a sales order with kit items, the system displays the following error for the kit sub items:

"Item XX: Mandatory List Price missing for the price calculation".

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Select the Returns view.
  3. Open return XYZ (XYZ represents the ID of the return).
  4. The following error occurs for a sales kit - sub item:
    "Item XX: Mandatory List Price missing for the price calculation".

Cause

Returns for sales kits are currently not supported before Release 2005.

With release 2005 the Customer Return document support kits. When the document is created with reference to an existing document, then the price information is captured from the reference document. Otherwise, user has an option to maintain the price accordingly. The return document can be then subsequently processed with or without credit memo or return the goods back to customer if it’s a repair scenario.

Resolution

For Returns created before the upgrade to Release 2005, you may consider using the following workaround:

  1. Go to the Sales Orders work center.
  2. Select the Returns view.
  3. Open return XYZ.
  4. Navigate to the Pricing tab.
  5. Select the respective sales kit - sub item and click the Expand button.
  6. Click Add Row.
  7. In the drop down list for the Price Component select the option List Price.
  8. Maintain the corresponding amount.

If the full sales kit with the sales kit header and all sales kit sub items is returned you can maintain the full amount in the List Price column for the sales kit header and a 0 amount for the sales kit sub items or alternatively distribute the amount among all items.

See Also

SAP Help Document: Kits Process Flow

Keywords

Customer Return, Sales Kit, Mandatory list price missing , KBA , SRD-CRM-RET , Returns , Problem

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1908