- Calls are allocated to non-skilled agent after 10 minutes of queueing
- In CEM log, you can see some statements like:
DBG> QueueCall.__init__ : Non-fixed skill requirements expire 2017-04-03 11:35:16.43 : 'ContactId': '0CD128C385A22A4898E1E82BA82ADA1C'
SAP Contact Center 7.0.10
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0 , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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