2452637 - Solution Manager 7.2 Setup and Configuration Troubleshooting Guide - Guided Answer

The objective of this guide is to route user to the information that they need to solve the error as quickly as possible to minimize the time to solution.

Scope of this guide:

1. This guide covers the SV-SMG-INS* component which is mainly responsible for errors when using transaction SOLMAN_SETUP and only for the following scenarios:
• System Preparation
• Infrastructure Preparation
• Basic Configuration
• Managed Systems Configuration
• EarlyWatch Alert Management
2. For other scenarios, please check note 2113602 section 4 Other Scenarios for the relevant components.
3. For installation errors please start a chat or open an incident under the component BC-INS.
4. For upgrade errors please start a chat or open an incident under component BC-UPG-TLS-TLA (for ABAP) or BC-UPG-TLS-TLJ (for Java).
5. For error in transaction SPAM or SAINT please start a chat or open an incident under component BC-UPG-OCS.

How to use this guide:

• This guide is for SAP Solution Manager 7.2 SP Stack 3 and above, because the older stack level are for Early Adoption Care and is not covered by this guide.
• If you have executed "Apply Recent Corrections" step in SOLMAN_SETUP, please ensure you have applied the latest version of central notes because those notes included in the central note may be omitted.
• This guide covers most of the common issues, but not every single steps and activities in the scenarios.
• We try to provide the relevant component for the step or activity that is out of SV-SMG-INS* scope, so that you could use it to open a chat or an incident to avoid unnecessary rerouting to different component queue which will cause delay.
• This guide is constantly being improved, please let us know if you have any feedback so that we could make it better.

IMPORTANT:

Please check the note 2737826 for details on how the SAP Support Backbone update affects SAP Solution Manager.

Important Bug Fixes:

• 2757896 - SM_WORKCENTER (old) / ChangeManagement / Maint. License CX_WDR_ADAPTER_EXCEPTION Dump
• 2739702 - OBJECTS_OBJREF_NOT_ASSIGNED
• 2726160 - Action 'Provide Existing Users' in Step 'Maintain RFCs'
• 2689046 - Temporary RFC that created during managed system configuration uses wrong host
• 2688689 - SAP HANA Database hidden from tab 'Databases' in Managed Systems Configuration Overview
• 2685594 - Load Balancer data is not loaded correctly when multiple technical systems share same HANA DB
• 2682560 - "No status update; no managed system admin user for system, client" in Maintain Users
• 2681479 - "Runtime error RFC_NO_AUTHORITY has occurred" in Maintain Users
• 2680938 - Do not ping Java servlet when using Web Dispatcher
• 2676450 - Dump when accessing step Enter System Parameters
• 2660365 - Wrong target role name for SAP_SOLMAN_TMW in Managed System Configuration
• 2657456 - Introscope EM not in LMDB
• 2654371 - Activity "Check ABAP Software Prerequisites" returns wrong check result of ST-A/PI
• 2647081 - Plugin Status in Managed Systems Configuration Overview
• 2639809 - SupportHub: Retries on synchronous fails
• 2627955 - SOLMAN SETUP: Remove SolMan jobs scheduled in wrong MANDT
• 2624001 - BW Admin User Login Test in Step "Confirm SAP BW"
• 2613777 - Performance issue in step Maintain RFCs with many system clients
• 2603029 - Step 'Define HTTP Connectivity' Message Server not saved or displayed correctly
• 2592942 - Update needed flag is displayed by mistake on the step "Enable Gateway Services"

SP08 only:

• 2754725 - Error message "User is empty" occurs when update user roles in User Administration
• 2741254 - Dump ITAB_ILLEGAL_SORT_ORDER occurs when opening Security-Important Configuration Activities
• 2739682 - Activity 'Check Java Software Prerequisites'
• 2738626 - Name of Step 'Set Up Java Connectivity' in SOLMAN_SETUP Infrastructure Preparation scenario
• 2735772 - SAP Support Documents channel ping failed
• 2724323 - Dump in step scope within SOLMAN_SETUP
• 2722769 - Use provide parameters to create the ParcelBox communication channel
• 2721928 - Setup of In-App Help for SAP Solution Manager - Missing Catalog
• 2713781 - Update Needed flag of activity "Create Logical Ports" in Infrastructure Preparation

SP07 only:

• 2689046 - Temporary RFC that created during managed system configuration uses wrong host
• 2688689 - SAP HANA Database hidden from tab 'Databases' in Managed Systems Configuration Overview
• 2685594 - Load Balancer data is not loaded correctly when multiple technical systems share same HANA DB
• 2682560 - "No status update; no managed system admin user for system, client" in Maintain Users
• 2681479 - "Runtime error RFC_NO_AUTHORITY has occurred" in Maintain Users
• 2681010 - Step 'Enable Gateway Services' service is activated but shown inactive
• 2680938 - Do not ping Java servlet when using Web Dispatcher
• 2677002 - Improper password handling in SAP Solution Manager
• 2676450 - Dump when accessing step Enter System Parameters
• 2675594 - EarlyWatch Alert Management Step "Maintain Recipients"
• 2665595 - Service Activation for SP7
• 2664208 - Issue of Managed System Setup User in Step 'Maintain RFCs'
• 2660365 - Wrong target role name for SAP_SOLMAN_TMW in Managed System Configuration
• 2660346 - Fix Prerequisite check in Solution Manager
• 2657456 - Introscope EM not in LMDB
• 2654371 - Activity "Check ABAP Software Prerequisites" returns wrong check result of ST-A/PI
• 2643579 - Correction on users (user UI, user administration, role comparison, ...) for ST 720 SP07
• 2650717 - Error when implementing the Basic Function Note 2541666 for SAP Solution Manager 7.2 SP07
• 2647081 - Plugin Status in Managed Systems Configuration Overview
• 2643579 - Correction on users (user UI, user administration, role comparison, ...) for ST 720 SP07
• 2642954 - Discrepancies for EWA reader in System Administrator Overview
• 2639809 - SupportHub: Retries on synchronous fails
• 2627955 - SOLMAN SETUP: Remove SolMan jobs scheduled in wrong MANDT
• 2624001 - BW Admin User Login Test in Step "Confirm SAP BW"
• 2617521 - Missing authorization for System Administrator Overview in SAP Solution Manager Launchpad
• 2613777 - Performance issue in step Maintain RFCs with many system clients
• 2603029 - Step 'Define HTTP Connectivity' Message Server not saved or displayed correctly

SAP Solution Manager 7.2 SP03 and above

SOLMAN_SETUP, Troubleshooting, "Decision Tree" , KBA , SV-SMG-INS-CFG , Setup and Configuration of the Solution Manager system , How To