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2452637 - Solution Manager 7.2 Setup and Configuration Troubleshooting Guide - Guided Answer


The objective of this guide is to route user to the information that they need to solve the error as quickly as possible to minimize the time to solution.

Scope of this guide:

  1. This guide covers the SV-SMG-INS* component which is mainly responsible for errors when using transaction SOLMAN_SETUP and only for the following scenarios:
    • System Preparation
    • Infrastructure Preparation
    • Basic Configuration
    • Managed Systems Configuration
    • EarlyWatch Alert Management
  2. For other scenarios, please check note 2113602 section 4 Other Scenarios for the relevant components.
  3. For installation errors please start a chat or open an incident under the component BC-INS.
  4. For upgrade errors please start a chat or open an incident under component BC-UPG-TLS-TLA (for ABAP) or BC-UPG-TLS-TLJ (for Java).
  5. For error in transaction SPAM or SAINT please start a chat or open an incident under component BC-UPG-OCS.

How to use this guide:

  • This guide is for SAP Solution Manager 7.2 SP Stack 3 and above, because the older stack level are for Early Adoption Care and is not covered by this guide.
  • If you have executed "Apply Recent Corrections" step in SOLMAN_SETUP, please ensure you have applied the latest version of central notes because those notes included in the central note may be omitted.
  • This guide covers most of the common issues, but not every single steps and activities in the scenarios.
  • We try to provide the relevant component for the step or activity that is out of SV-SMG-INS* scope, so that you could use it to open a chat or an incident to avoid unnecessary rerouting to different component queue which will cause delay.
  • This guide is constantly being improved, please let us know if you have any feedback so that we could make it better.


Please check the note 2737826 for details on how the SAP Support Backbone update affects SAP Solution Manager.

Important Bug Fixes:

SP08 only:

SP07 only:



SAP Solution Manager 7.2 SP03 and above


SAP Solution Manager 7.2


SOLMAN_SETUP, Troubleshooting, "Decision Tree" , KBA , SV-SMG-INS-CFG , Setup and Configuration of the Solution Manager system , How To

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