SAP Knowledge Base Article - Public

2451071 - Error while opening attachment in mobile time off

Symptom

Error while opening attachment in mobile time off

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

1. Login to SF mobile app

2. Navigate to the employee's leave request

3. Select one of the leave request and click on the attachment(if uploaded)

7.jpg

4. An error is displayed as below

8.jpg

5. If the same step is followed through a desktop UI, the attachment opens correctly without any error.

Cause

It works on the UI as it only checks the UI permission whether a user is able to access Time Off or not.

In Mobile time off, it uses a different API to request attachment from MDF therefore Read and Write permission to MDF needs to be enabled.

Resolution

Enable '' for the employee in order for him to view the attachment in mobile app.

Keywords

Time off, Mobile, Attachment, Failed to load document, loading , KBA , LOD-SF-EC-TIM , Time Off , Problem

Product

SAP SuccessFactors HXM Suite all versions