Error while opening attachment in mobile time off
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
- SAP SuccessFactors HXM Suite
- SAP SuccessFactors Employee Central
Reproducing the Issue
1. Login to SF mobile app
2. Navigate to the employee's leave request
3. Select one of the leave request and click on the attachment(if uploaded)
4. An error is displayed as below
5. If the same step is followed through a desktop UI, the attachment opens correctly without any error.
It works on the UI as it only checks the UI permission whether a user is able to access Time Off or not.
In Mobile time off, it uses a different API to request attachment from MDF therefore Read and Write permission to MDF needs to be enabled.
Enable '' for the employee in order for him to view the attachment in mobile app.
Time off, Mobile, Attachment, Failed to load document, loading , KBA , LOD-SF-EC-TIM , Time Off , Problem