SAP Knowledge Base Article - Preview

2449605 - ITSM/ChaRM - Transaction sm_crm performance problems

Symptom

  • You use Solution Manager ITSM and you find that when there are several calls to in sm_crm the Web UI hangs during an unusual long time. If you make a trace you find a performance problem in function TSTR_GENERATE 
  • When trying to create incident, the WEB UI hangs.
  • You call to sm_crm and you get WebUI 500 Connection Timed Out.
  • When trying to save an incident it takes a long time and some times getting timeout error.
  • WebUI 500 Connection Timed Out on Business Role Load
  • If you open either CRM_UI or SM_CRM (e.g. with business role SOLMANPRO), the start of the UI takes too long.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Performance, TSTR, TSTR_GENERATE, Deadlock, st12, Wait Sleep, TTSTRCOMP, create incident, SM50, table, freezing, stuck, SLA,  time stream, timestream, Unable to save Incident, WebUI, 500, Connection, Time, Out, Business Role Load, slow, taking time, poor performance, freeze, dead, widget , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , BC-SRV-TIM-TS , Time streams , Problem

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