SAP Knowledge Base Article - Public

2449342 - Troubleshooting Employee Import issues - Guided Answer


  • I'm having issues when importing users;
  • The Employee Import feature is misbehaving;
  • Some users aren't being imported during the import process;
  • Employee Import feature throwing errors during or after import;


SAP SuccessFactors HXM Suite


This article is intended to direct you to out Guided Answer for troubleshoot Employee Import issues.

It will cover the following subjects:

  • How to perform Employee Import;
  • EC Basic Import;
  • Troubleshooting common errors;
  • Email Notification for Employee Import;
  • Backend Employee Import Job troubleshooting;
  • Learning about Employee Import User data file;
  • Fixing issue with leading zeros;
  • Manager Cycle detected;
  • Missing required field;
  • How to re-use the old user-id;
  • What to do when Manager is inactivated;
  • User Data File formatting with UTF-8;
  • How to grant target population for Employee Import;
  • How to fix 'File Not Found' error;
  • How to fix 'Invalid JOB owner' error;

The guided answer can be reached through this link.

See Also

2086718 - Employee Import | How to change user's information and create new users


Employee Import, import, import job, employee import job, import issues, employee import issues , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC , Employee Central , How To


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