SAP Knowledge Base Article - Preview

2449244 - SAP CCtr: Unsuccessful account search for inbound phone call

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

No Account identification occurs when an inbound call is received at IC Web client


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

BP Account OII Country code dial identification search found inbound ICI fail unsuccessful PBX gateway SIP hardphone , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , How To

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