When trying to verify the initial status of a candidate in E-Verify, the following error is received:
'Initial Verification failed: Error Code [00-00500]. Description: Passport Number is required (Tracking Id: )'. See below screenshot of the error.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
Reproducing the Error
- Navigate to SAP SuccessFactors HCM > Onboarding > E-Verify Process
- Take the affected candidates activity and submit the initial verification
- The following error is received: 'Initial Verification failed: Error Code [00-00500]. Description: Passport Number is required (Tracking Id: *********)'
Checking the I-9 if Section 2 is completed
- Navigate to SAP SuccessFactors HCM > Onboarding > Document Center
- Look for candidate's document if I-9 have Section 2 completed
Orientation Step is skipped and passport number is empty in the candidates data.
Before creating a support case it is advised to reproduced the issue first before reaching out to SAP Product Support.
After you confirm the issue, please use the SAP One Support Launchpad to engage with our support channels: SAP Expert Chat or Support Incident and provide the following information. In addition, follow the template when creating an incident and provide the needed information below.
- Subject: KBA 2447856 - Initial Verification failed: Error Code [00-00500]
- Component: LOD-SF-OBD-EVF
The case will be reviewed and support may possibly provide the action below.
- If no case number is present, E-Verify activity will be deleted
- Affected Onboarding activity under "All Submitted Status' will be routed to Orientation Step for assignee to input the information
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