2447689 - An element named <element> present in the

• Intermittent error while calling a webservice with a thirdparty tool
• Issue could not be reprodued with soapUI
• Error:An element named <root> present in the XML data input does not exist in the XML format used to set up this XML source in data flow  <DF_SalesMessage_Reconciliation>. Validate your XML data.
• 01/13/2017 20:52:10 [  SEVERE ] Web Service call failed. Fault returned to client: Web Services is unable to process the request to call real-time service 'RTJob_SalesMessage_RetailTransactionRequest_v2' using Access Server 'MUNTSE-S-10287.europe.shell.com:4000'. Error: Server sent back error: Communication Error. See real time job log for details.
  01/13/2017 20:54:47 [ WARNING ] Unable to send message to service : RTJob_SalesMessage_RetailTransactionRequest_v2Message BrokerMessage(
  _e.ErrorsTo=client_27
  _e.Timestamp=Fri Jan 13 20:54:35 CET 2017
  _e.SourceTimeoutLength=600000
  _e.MessageID=3518
  _e.Destination=service.RTJob_SalesMessage_RetailTransactionRequest_v2
  _e.ReplyTo=client_27
  _e.CorrelationID=3517_client_27
  _e.Source=client_27
  Data=<root>
       <metaData>
         <totalCount>1</totalCount>

• SAP Data services 14.2 SP6 Patch 3
• All Supported Platforms

KBA , EIM-DS-EXE , Job Execution , Problem