You have activated the function of the businesscard scanner, in the admin area under mahsup web services (added the API Keys for ABBYY Cloud. ABBYY Cloud Key basic_username and basic_password). The status is Active, however the "Scan" button to start scanning in leads is not available in the mobile device.
Please, check if the question/business option "Lead Creation using an Existing Account" is marked in Business Configuration.
When this question is selected in Business Configuration, the "Scan" button/option is not displayed in leads.
If the question is selected, just uncheck this question in Business Configuration and restart the application in your mobile device and the "Scan" button/option should appears again.
For more information about Business Card Scanner in Cloud for Customer, please see the link below:
KBA , SRD-CC , Cross Components , Product Enhancement
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