SAP Knowledge Base Article - Preview

2446512 - Setting email format to "Text", emails are still sent in "HTML" format.


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  • After installing hotfix, changing e-mail format from "Text" to "html" does not work
  • Emails are sent in "html" format, despite the specified settings configurations
  • Selecting "Text" only disables the text-formatting tools in CDT



SAP Contact Center 7.0


SAP Business Communications Management 5.5


email, emails, html, HTML, text, TEXT, format, replying to emails, wrong format, body , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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