SAP Knowledge Base Article - Public

2445105 - We've encountered an unexpected issue. Please try again later or contact your system administrator if the problem persists error in SAP Analytics Cloud (SAC)

Symptom

The following error occurs in SAP Analytics Cloud (SAC) when you try to login:

  • We've encountered an unexpected issue.
  • Please try again later or contact your system administrator if the problem persists.

Environment

  • SAP Analytics Cloud

Cause

This message indicates a reverse proxy configuration issue or a system issue at SAP.

Resolution

If you are connecting to SAP Analytics Cloud via an Apache HTTPD Reverse Proxy, please ensure your configuration includes these lines:

LoadModule headers_module modules/mod_headers.so

ProxyPreserveHost on

RequestHeader append X-Custom-Host <Fully qualified TenantURL>

If you are not connecting with a reverse proxy, the issue may be temporary and please perform the following actions:

  1. Clear your browser’s cache and then close it down and relaunch it.
  2. Utilize Incognito Mode in Chrome or InPrivate Mode in Edge and browse to your SAC URL.
  3. If you continue having difficulties accessing SAC after clearing your cache, please create an incident using component LOD-ANA-ADM with priority Very High and/or check the following article: 2757726 - SAP Analytics Cloud Outage Information for additional support.

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0