SAP Knowledge Base Article - Public

2445105 - Connecting to SAP Analytics Cloud gives 'We've encountered an unexpected issue"


Connecting to SAP Analytics Cloud gives 'We've encountered an unexpected issue. Please try again later or contact your system administrator if the problem persists."



  • SAP Analytics Cloud

Reproducing the Issue

  1. Browse to <YourTenantURL>.<data center> / <YourTenantURL>.<data center> provided.
  2. Notice the error.


This message indicates a reverse proxy configuration issue or a system issue at SAP.


If you are connecting to SAP Analytics Cloud via an Apache HTTPD Reverse Proxy, please ensure your configuration includes these lines:

LoadModule headers_module modules/

ProxyPreserveHost on

RequestHeader append X-Custom-Host <Fully qualified TenantURL>

If you are not connecting with reverse proxy, the issue may be temporary.

If you require an immediate response from SAP, please create an incident using component LOD-ANA-BI.

See Also

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SAP Analytics Cloud 1.0