Connecting to SAP Analytics Cloud gives 'We've encountered an unexpected issue. Please try again later or contact your system administrator if the problem persists."
- SAP Analytics Cloud
Reproducing the Issue
- Browse to <YourTenantURL>.<data center>.sapbusinessobjects.cloud / <YourTenantURL>.<data center>.sapanalytics.cloud provided.
- Notice the error.
This message indicates a reverse proxy configuration issue or a system issue at SAP.
If you are connecting to SAP Analytics Cloud via an Apache HTTPD Reverse Proxy, please ensure your configuration includes these lines:
LoadModule headers_module modules/mod_headers.so
RequestHeader append X-Custom-Host <Fully qualified TenantURL>
If you are not connecting with reverse proxy, the issue may be temporary.
If you require an immediate response from SAP, please create an incident using component LOD-ANA-BI.
- Help portal
- SAP Community network portal ( Questions & Answers / Direct Link to Create Question / Blogs )
- SAP Community WIKI
- Ideaplace forum ( for enhancement requests & new features )
- Watch these videos to help start your journey with SAP BusinessObjects Cloud
- Training videos by topic areas: ( Overview, What's New, Models and Connections, Stories, SAP Digital Boardroom, Planning, Predictive, Collaboration, Administration )
- Training Events
- Past Event Recordings
- New user handbook
- How to connect to on-premise data
- Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)
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