SAP Knowledge Base Article - Public

2443704 - Workflow is not being triggered because there is no Dynamic Group Approver maintained

Symptom

No workflow was triggered for several Job Information change via Take Action> Change Job and Compensation Info.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central 

Reproducing the Issue

  1. Go to Employee Profile
  2. Take Action -> Change Job and Compensation Info
  3. Select Job Information
  4. Enter Effective Date
  5. Enter Correct Event
  6. Enter appropriate Event Reason
  7. Make changes in Job information record
  8. Save - At this point we should have the WF Participants pop-up but the change is automatically saved/approved

Cause

In the workflow HRCON_APPROVER the approver set is a Dynamic role HR Connect.

HR_APPROVER.png

In this Dynamic Role, there's no Dynamic Group Approver maintained for the location Dubai - Al Fattan Currency House (31502). A workflow will not be triggered for the user which is currently is situated in the said Location 31502.

Locationcut.png

Resolution

To resolve issue, maintain in your dynamic role a Dynamic Group Approver for the said location.

  1. Go to Admin Center
  2. Manager Organization, Pay and Job Structures
  3. Select Dynamic Role > Edit Dynamic Role used in workflow
  4. Take Action > Make Correction
  5. Add Dynamic Group Approver for the said location, as in the image below
  6. Save

Add Dynamic role.png

Keywords

Workflow Derivation XML, Employee Central 2.0, Workflows, Dynamic Role, Dynamic Group Approver , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem

Product

SAP SuccessFactors HXM Suite all versions