In order to process and analyse issues efficiently, we should gather the following information:
- Exact steps on how to reproduce the issue.
- In case an error message occurs : mention the error message that occurs
- Is there any recent change in scoping/integration set-up
- What is the actual result/error faced (Attach screenshots if applicable)
- What is the expected result
- Provide failed/affected message IDs in C4C
Since when are you facing this issue? Was it working before?
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KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To