SAP Knowledge Base Article - Public

2442747 - Application Error when clicking 'Update Screen' form 'Display Options' popup


In Requisition listing page, an Application Error is displayed after pressing 'Update Screen' button from Display Options popup:

  • Script Prompt:
    An application error occurred.  Please try again later, or copy the below error information and sent it to your support group if the issue keeps occurring.


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP Successfactors Recruiting Management - RCM

Reproducing the Issue

In Requisitions listing page:

  1. Press 'Display Options'
  2. In Display Option popup, press 'Update Screen' button (no need to modify any selection)
  3. An Application error is displayed in format: errorId=9e20fa75-c133-4214-b4dc-1ea5b0cd66ce, timestamp=2017-03-14T17:26:27.578+0000...)

Note that this issue usually concerns only a specific locale, please try to replicate it in different locales to confirm.


Root of the issue, a label contains corrupted HTML


  1. First identify the locale(s) in which the problem is replicable.
  2. A change will need to be done on a customized label in Provisioning language pack (Provisioning is only accessible to Partners and CS agents)



Two solutions :

  1. Change corrupted label ID value:
    1. Label ID : RECRUITING_JRS_dueDateCol
    2. Value : <span style="white-space:normal
      1. To
    3. <span style="white-space:normal;">Due</span>

  2. Alternatively, you can remove this label ID from custom locale so the default value will take over.



SF SuccessFactors Recruit RCM Display Options error corrupted label application error script prompt , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem


SAP SuccessFactors Recruiting all versions