SAP Knowledge Base Article - Public

2442438 - In the Application Profile, the Cover Letter, Resume and "More Information" portlet are all read-only - Recruiting Management

Symptom

  • In the Application profile page, the Cover Letter and Resume links do not have the edit icon.
  • In the Application profile page, the fields under the More Information section are read-only.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to the Recruiting page -> Job requisition.
  2. Go to the Candidate Summary page by clicking on the number of candidates of the requisition under the Candidates column.
  3. Click on a candidate and you will see any of the two scenarios below.
  4. The Cover Letter and Resume links do not have the edit icon beside it. Additionally, the More Information portlet is read-only.

Cause

  • The permission to allow the fields to be editable is not configured in the application template (for single stage application) or not configured in the Job requisition template (for multi-stage application).
  • The EDIT_CANDIDATE_SNAPSHOT feature is not permissioned to the role in the application template.

Resolution

***THIS REQUIRES A PARTNER ENGAGEMENT***

  • For single stage application, the partner needs to configure the write permission in the application template to allow the fields to be editable by the recruiting roles.
  • For multi-stage application, the partner needs to configure the write permission in the Job requisition template to allow the fields to be editable by the recruiting roles.
  • The partner needs to configure in the application template to add/remove the EDIT_CANDIDATE_SNAPSHOT under the button permission for the role, in order to edit the fields in More Information. Otherwise, the users will not be able to edit these fields under this portlet.

Steps to engage a partner direct:
Visit our Partner Listings page by going to this KBA: 2258199 - SCR Form: Software Change Request for Requisitions and Recruiting Management - Recruiting Management

See Also

2081624 - Edit Candidate Profile Snapshot - Recruiting Management

2258199 - SCR Form: Software Change Request for Requisitions and Recruiting Management - Recruiting Management

Keywords

Application, Profile, CV, Cover Letter, Resume, Single, Multi, Stage, multistage, singlestage , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions