SAP Knowledge Base Article - Public

2442249 - Importing of MDF object file with special characters (Non-UTF-8 characters) is failing

Symptom

Importing of MDF object file with special characters (Non-UTF-8 characters) is failing with either the following errors:

  • "An error has occurred while trying to process your request. If the problem persists, please contact our technical support."
  • "Full exception:com.successfactors.jobscheduler.ScheduledJobExecutionException: java.lang.IllegalArgumentException: MALFORMED"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
  • Metadata Framework (MDF)

Reproducing the Issue

  1. Admin Center > Import and Export Data > Import Data;
  2. Choose the file > For example, the file name is Çrateur or have some accentuation;
  3. Validate or import the file and you will get the error:

An error has occurred while trying to process your request. If the problem persists, please contact our technical support.

mdfimport.PNG

Cause

The file name has non UTF-8 encoding characters

Resolution

Change the file name to UTF-8 encoding as per system design.

See Also

2277994 - How to Import Data for MDF Objects?

2257047 - Adding attachments on a MDF Object for attachment type field via Import

Keywords

MDF, Import MDF Object File, error to import MDF, issue , KBA , LOD-SF-MDF-IMP , Import and Export Issues , Problem

Product

SAP SuccessFactors HCM Core 1611