2442249 - Importing of MDF object file with special characters (Non-UTF-8 characters) is failing

Importing of MDF object file with special characters (Non-UTF-8 characters) is failing with error:

"An error has occurred while trying to process your request. If the problem persists, please contact our technical support."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HXM Suite
• Metadata Framework (MDF)

1. Admin Center > Import and Export Data > Import Data;
2. Choose the file > For example, the file name is Çrateur or have some accentuation;
3. Validate or import the file and you will get the error:

An error has occurred while trying to process your request. If the problem persists, please contact our technical support.

The file name has non UTF-8 encoding characters

Change the file name to UTF-8 encoding as per system design.

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MDF, Import MDF Object File, error to import MDF, issue , KBA , LOD-SF-MDF-IMP , Import and Export Issues , Problem