Previously, there is 'Source Code' function in Email in IC agent business role. But this function is not visible since SAP CRM EHP3.
This is the 'Source Code':
This article introduces a way to bring the 'Source code' function back. However, please notice, 'Source code' function should be used by developers for analysis purpose when end users encounter any problem on Emails. It is not designed to be used for end users for their daily work.
SAP enhancement package for SAP Customer Relationship Management
CL_CRMCMP_C_MAILBODY_IMPL, GET_HIDE_SOURCE_VIEW, GET PARAMETER ID, CL_CRMCMP_C_MAILBODY_IMPL, GET_BTF_EDITOR_TOOLBAR, CRMCMP_CCS_EML, MailBody , KBA , CRM-IC-CHA-EMA , E-Mail Integration , CA-WUI-UI , User Interface , CA-WUI-BTF , Text Editor , Problem
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