SAP Knowledge Base Article - Preview

2441608 - Cannot launch or start SAP Work Manager or an Agentry application on the mobile device - SMP 3.0 SDK


  • Agentry app crash on startup
  • The SAP Work Manager would not launch on the user's Toughbook device and this is a random behavior 
  • The Agentry mobile application like Work Manager or Service Manager or Sales Manager does not start on the mobile device



  • SAP Mobile Platform 3.0 SP10
  • SAP Mobile Platform SDK 3.0 SP11
  • SAP Work Manager 6.2.0 with customization
  • Toughbooks used Agentry WPF client with Windows 8.1 OS
  • SAP Mobile Platform Agentry Client - WPF and Android - v70.0.11.0


SAP Mobile Platform SDK 3.0 ; SAP Work Manager 6.4


"cannot start SAP Work Manager", "cannot launch Agentry app", "Agentry application cannot start", "Service Manager application cannot start", "Agentry client crash on startup" , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-IBM , Syclo Mobility for IBM backend , MOB-SDK-AGC , SAP Mobile SDK Agentry Clients , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.