SAP Knowledge Base Article - Public

2441461 - InformationAccess Service GetServerInfo is not available. Install EPM error appears in SAP Analytics Cloud (BOC)


  • GetServerInfo is not available and Install EPM error appears when connecting to HANA on-premise system.
  • Accessing SAP Analytics Cloud through a reverse proxy works and also the XS-engine is up and running when calling the reverse-proxy with defined path prefix.
  • The issue occurs after establishing the connection that is, when calling ".../sap/bc/ina/service/v2/GetServerInfo" Service in JSON-Format:
    {"Messages":[{"Number":42001,"Type":2,"Text":"InformationAccess Service GetServerInfo is not available. Install EPM."}]}


  • SAP Analytics Cloud (all versions)
  • SAP Hana 2.X
  • Apache HTTP Server 2.4.X

Reproducing the Issue

  1. Configure Apache HTTP reverse proxy according to the help guide.
  2. Error appears when testing the dispatcher rules for the remote system by opening the following URL:
    https://<Apache Web Host>/<PATH>/sap/bc/ina/service/v2/GetServerInfo


EPM Addon is required in order to connect to SAP HANA 2.0 and higher versions.


  • According to the System Requirements page SAP HANA 2.0 is supported with the SAP HANA EPMMDS plugin installed on the SAP HANA 2.0 system.
  • SAP Note 2456225 and SAP Note 2444261 provide additional setup information.

See Also

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SAP Analytics Cloud 1.0