SAP Knowledge Base Article - Preview

2440868 - How to provision SAP Contact Center Data to be accessed by 3rd party Quality Monitoring Systems like Verint


Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You have an integration with a 3rd party Quality Monitoring Solution, like Verint
  • SAP does not allow direct access to SAP Contact Center production database
  • Business needs to implement another option to allow 3rd party system direct access to non-production databases



  • SAP Contact Center 7.0
  • Windows Server 2008/R2 (32/64bit), Windows Server 2012/R2  (32/64bit)
  • MSSQL Server 2008/2012 (32/64bit)
  • Verint/WorkForce Management Applications


SAP Contact Center, on-premise edition all versions


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, database, migration, quality management, workforce, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.