SAP Knowledge Base Article - Public

2440351 - How to Troubleshoot Employee Profile Photo Uploads(Guided Answer) - SuccessFactors Employee Profile

Symptom

This article provides a direct link to the How to Troubleshoot Employee Profile Photo uploads guided answer.

The following issues are referenced in the guided answer:

  • Learn how to upload batch photos to Employee Profile
  • Uploaded photos display wrong color(s)
  • Photos that were uploaded appear with reduced quality or resolution in Employee Profile
  • "invalid username" 
  • FTP transport failed to get data file from FTP server: "xxxx.successfactors.com" 
  • "Error: No File from FTP server matched this file name pattern: XXXXX.CSV"

Environment

  • SAP SuccessFactors Employee Profile

Reproducing the Issue

Possible Error messages:

  1. "Error: No File from FTP server matched this file name pattern: XXXXX.CSV";
  2. "Invalid username":
    0 images were successfully uploaded.
    X images failed to upload:
    UserName YYYYY : Invalid username

 

Resolution

Access the guided answer using the link below:

https://gad5158842f.us2.hana.ondemand.com/dtp/viewer/#/tree/809/actions/8902

Keywords

Employee Profile; Profile Pictures; Profile Photos; Photo Uploads; Uploading Images; Uploaded photos display wrong color(s), Photos that were uploaded appear with reduced quality or resolution in Employee Profile, "invalid username" ;  FTP transport failed to get data file from FTP server: "xxxx.successfactors.com"; "Error: No File from FTP server matched this file name pattern: XXXXX.CSV"; , KBA , LOD-SF-EP , Employee Profile , LOD-SF-EP-JOB , Scheduled jobs , How To

Product

SAP SuccessFactors HXM Suite all versions