LMS Admin assigned an Item to a User and the User completed it; After that, if Admin assigns the same Item to the user again within the same day, the User cannot find the item showing up on his/her Learning Plan.
SAP SuccessFactors Learning
Reproducing the Issue
- User completed the Item 'A' on February 17th
- Admin or Supervisor assigns the Item after the first completion on the same day, February 17th
- User cannot find the Item showing on their Learning Plan
This is because the option "Grant Credit for events completed the day before assignment date" under Learning Administration > System Admin > Configuration > Global Variables is Enabled.
The below section describes the system behavior with this option enabled or disabled.
SAP SuccessFactors Learning provides the option to allow users who have completed an assignment within 24 hours of a new assignment to get credit.
This can be turned on using the setting System Administration > Configuration > Global Application > Settings > "Grant Credit for events completed the day before assignment date".
If you have users in multiple time zones, then "Grant Credit for Events Completed the Day before Assignment Date" is useful for you. Without it, when the assigner is a day ahead of the assignee, completions would not grant credit for the assignment because of time and date conversion.
SAP Help Portal: General Global Application Settings
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