SAP Knowledge Base Article - Public

2437545 - Post Refresh Issue: Candidates are receiving email notification in target (test) instance

Symptom

  • An Instance Refresh was recently performed and the email address of external candidates were copied in Target Instance
  • External candidates are receiving email notification

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

External candidates are unexpectedly receiving invite email notification from the Target (Test) Instance

Cause

  • Unless specified on the refresh request form, the Instance Refresh copies everything, including the external candidate's email address from source to target
  • The Instance Refresh form section to request to mask email addresses was not completed

Resolution

  1. Create an Incident with SAP Support and request a query to be run to replace all email addresses within Target instance with valid but dummy e-mail address like ‘dummy@companyname.com'. Please note that "dummy@" should be an existing mailbox at the Customer side.
  2. SAP Support will then do the following:
    1. Create an internal ticket to contact SAP Operations to run a query to replace all email addresses with a dummy one
    2. Request approval from internal approvers to verify the request and your organization's IT Contact
    3. Once approved, the query will be run

See Also

Support Engineers: Please see internal KB 2445197

Keywords

SF SuccessFactors Post Instance Refresh issue, Candidate email address mail notification test uat , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-SER-REF , Instance Refresh , Problem

Product

SAP SuccessFactors HXM Suite all versions