2437545 - Post Refresh Issue: Candidates are receiving email notification in target (test) instance

• An Instance Refresh was recently performed and the email address of external candidates were copied in Target Instance
• External candidates are receiving email notification

SAP SuccessFactors HXM Suite

External candidates are unexpectedly receiving invite email notification from the Target (Test) Instance

• Unless specified on the refresh request form, the Instance Refresh copies everything, including the external candidate's email address from source to target
• The Instance Refresh form section to request to mask email addresses was not completed

1. Create an Incident with SAP Support and request a query to be run to replace all email addresses within Target instance with valid but dummy e-mail address like ‘dummy@companyname.com'. Please note that "dummy@" should be an existing mailbox at the Customer side.
2. SAP Support will then do the following:
1. Create an internal ticket to contact SAP Operations to run a query to replace all email addresses with a dummy one
2. Request approval from internal approvers to verify the request and your organization's IT Contact
3. Once approved, the query will be run

Support Engineers: Please see internal KB 2445197

SF SuccessFactors Post Instance Refresh issue, Candidate email address mail notification test uat , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-SER-REF , Instance Refresh , Problem