Symptom
- An Instance Refresh was recently performed and the email address of external candidates were copied in Target Instance
- External candidates are receiving email notification
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
External candidates are unexpectedly receiving invite email notification from the Target (Test) Instance
Cause
- Unless specified on the refresh request form, the Instance Refresh copies everything, including the external candidate's email address from source to target
- The Instance Refresh form section to request to mask email addresses was not completed
Resolution
- Create an Incident with SAP Support and request a query to be run to replace all email addresses within Target instance with valid but dummy e-mail address like ‘dummy@companyname.com'. Please note that "dummy@" should be an existing mailbox at the Customer side.
- SAP Support will then do the following:
- Create an internal ticket to contact SAP Operations to run a query to replace all email addresses with a dummy one
- Request approval from internal approvers to verify the request and your organization's IT Contact
- Once approved, the query will be run
See Also
Support Engineers: Please see internal KB 2445197
Keywords
SF SuccessFactors Post Instance Refresh issue, Candidate email address mail notification test uat , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-SER-REF , Instance Refresh , Problem
Product
SAP SuccessFactors HXM Suite all versions