SAP Knowledge Base Article - Public

2436963 - SAP BusinessObjects Cloud gives "Failed to call SAP BusinessObjects Cloud agent"


SAP BusinessObjects Cloud gives "Failed to call SAP BusinessObjects Cloud agent. Please contact your administrator to ensure that SAP BusinessObjects Cloud agent is running, is configured correctly, and is reachable from the SAP HANA Cloud Connector. HTTP Status: /deploymentInfo


  • SAP BusinessObjects Cloud tenants in

Reproducing the Issue

  1. Connect SAP HANA Cloud Connector to SAP BusinessObjects Cloud
  2. Configure Agent information in SAP BusinessObjects Cloud under System > Administration
  3. Click "Check Configuration" in SAP BusinessObjects Cloud
  4. Receive the error


This issue was caused by a configuration script defect.


This issue has been resolved by SAP Cloud Operations for the affected Tenants

See Also

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