SAP Knowledge Base Article - Public

2436617 - The Default View For Visits is Map View

Symptom

When opening the View Visits, the list of Visits is displayed in Map View by default.

Reproducing the Issue

  1. Go to the work center Visits.
  2. Select the View Visits.

The list is opened to the Map View, although it was changed to a different view by the User previously.

Cause

From the release of 1702, the standard behavior is to open open the list to Map View for the filter My Visits Today.

The system opens the Visits to the Map View, if the Default Query is set to My Visits Today.

Resolution

The system will open the Visits to the View previously picked, if the Default Query is not set to My Visits Today.

This works with every filter but My Visits Today.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer core applications 1702 (old) ; SAP Cloud for Customer core applications 1705 (old) ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer add-ins 1705