SAP Knowledge Base Article - Public

2436154 - Welcome Email Sent to Candidate During I-9 Verification Step


  1. Candidate goes through NES step and signs all their paperwork.
  2. The task is completed successfully and moves to I-9 Verification (Orientation) step.
  3. In orientation step, the hiring manager changes start date, at this stage Welcome email is triggered to the new hire again. 


SuccessFactors Onboarding

Reproducing the Issue

1) Login to Instance

2) Create a new Activity in Onboarding

3) Complete NES step

4) During I9 verification change date to today's date

5) Welcome email is triggered at this stage


Customer has set Reminder Configuration - Resend on update condition of due date is selected


To resolve the issue:

  • Go to Onboarding --> Notifications --> N5
  • Edit --> Reminder Configuration
  • Deselect Resend on update condition of due date
  • Update the notification



Onboarding Notifications Welcome Email N5 Change StartDate , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem


SAP SuccessFactors Onboarding 1608