Symptom
- Candidate goes through NES step and signs all their paperwork.
- The task is completed successfully and moves to I-9 Verification (Orientation) step.
- In orientation step, the hiring manager changes start date, at this stage Welcome email is triggered to the new hire again.
Environment
SuccessFactors Onboarding
Reproducing the Issue
1) Login to Instance
2) Create a new Activity in Onboarding
3) Complete NES step
4) During I9 verification change date to today's date
5) Welcome email is triggered at this stage
Cause
Customer has set Reminder Configuration - Resend on update condition of due date is selected
Resolution
To resolve the issue:
- Go to Onboarding --> Notifications --> N5
- Edit --> Reminder Configuration
- Deselect Resend on update condition of due date
- Update the notification
Keywords
Onboarding Notifications Welcome Email N5 Change StartDate , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem
Product
SAP SuccessFactors Onboarding 1608