SAP Knowledge Base Article - Public

2436104 - Reset New Hire Onboarding activity to NES step - Onboarding 1.0

Symptom

Customer request to reset activity to the NES step.

Environment

SAP SuccessFactors Onboarding - All Versions

Cause

Wrong data was entered by candidate and need to be corrected

Resolution

There two solutions for this situation

a) If candidate has status as Uncompleted Section 2 (Uncompleted NES)

As customer to take the following action:

  1. Access the activity;
  2. Click on the Back button until he/she gets the point where need to correct the wrong data;
  3. Correct the data and save

b) If candidate has status Signed

Customer need to raise a ticket with Cloud Prodcut Support

c) Cloud Product Support use  2257579 - How to push an activity to Orientation Step when restarted New Employee Step by customer - Onboarding to resolve the issue.

See Also

2257579 - How to push an activity to Orientation Step when restarted New Employee Step by customer - Onboarding

Keywords

Reset NES ; New Employee Step ; Uncompleted Section 2 ; Signed Status , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To

Product

SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors Onboarding all versions