When trying to click submit Initial Verification I am not able to proceed due to the error message. See below.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP SuccessFactors Onboarding 1.0 - All Versions
Reproducing the Issue
- Navigate to SAP SuccessFactors HCM > Onboarding > E-Verify Process
- Take the affected candidates activity and submit the initial verification
- The following error is received: "Initial Verification failed: Error Code [00-00509]. Description: Passport Number must not be specified (Tracking Id: XXXXXXXXX)"
Passport number needs to be added to the candidates record.
For Live Customer(s)
The issue is related to logic in the back-end. This was fixed last 1611 in the year of 2016 and if you still encounter the same error, please ask assistance SAP Product Support.
Contact SAP SuccessFactors Cloud Product Support
Please reach out to SAP Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.
- Subject: KBA 2435587 - Initial Verification failed: Error Code [00-00509]
- Component: LOD-SF-OBD-EVF
E-verify, Passport Number Error, Initital Verification Failed, ONB-13886 , KBA , LOD-SF-OBD-EVF , e-Verify , Problem