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- You have configured and absence profile as per the "Creating Profiles" found at the online documentation
- Directly calls to agent with an absence profile get a busy tone and call is disconnected
- Presence Profiles is not routing the call to the Voicemail
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CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, PRS, Presence Profiles is not routing the call to the Voicemail , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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