SAP Knowledge Base Article - Preview

2434971 - Cannot save tile on Launchpad designer due to "500 Internal Server error" in OData response

Symptom

On Launchpad designer, when adding a tile for a catalog and trying to save the tile:

  • An error pop-up, "Error (500, Internal Server Error) in OData response for PUT "/sap/opu/odata/UI2/PAGE_BUILDER_CUST/PageChipInstances(pageId='<catalog>',instanceId='<instance_id>')". HTTP request failed Details: An exception was raised" is thrown.
  • Browser console log shows the above error.
  • Gateway error log (IWFND\error_log) shows "An exception was raised". 
  • Backend error log (IWBEP\error_log) shows "<Transport_id> is currently being edited by user <user>".
  • The problem is not always experienced by the same user and possibly never experienced by other users.


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Environment

SAP NetWeaver 7.4

Product

SAP NetWeaver 7.4

Keywords

Error, 500, Internal, Server, OData, transport, odata, page_builder_cust, PageChipInstances, exception, resource, chip not found, page builder , KBA , CA-FE-FLP-EU , Please use CA-FLP-FE-UI , Problem

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